Syllabus Materials
Welcome to the Syllabus Materials page! Here, you'll find any relevant syllabus materials.
Nepal Telecom 4th level
Nepal Telecom 5th Syllabus
Nepal Telecom Assistant Level 4 (Administration Service) Open Competitive Exam Syllabus:
First Paper: General Knowledge and Intellectual Test
Section (A): General Knowledge (60%)
This section is comprised of 30 multiple-choice questions, each worth 2 marks for a total of 60 marks.
World Geography (50 Marks)
Continents, oceans, poles, latitude, longitude, time, distance, mountain ranges, earthquakes, volcanoes, rivers, glaciers, lakes, climate.
Geography of Nepal: Landforms, types, characteristics, climate, weather, and human life.
Nepal's natural resources and sources of wealth.
History of Nepal: Important historical events in Nepal.
Traditions, social values, beliefs, arts, culture, customs, religion, ethnicities, languages, population of Nepal.
Political divisions of Nepal: Federal provinces and local levels.
Nepal's Constitution (Part 1 and 3).
Sustainable development, environment, biodiversity, climate change, pollution, population, urbanization, housing, health, diseases, food, and nutrition.
Major scientific discoveries affecting human life.
United Nations and regional organizations (SAARC, ASEAN, European Union).
National and international current events of significance.
Institutional Knowledge (10 Marks)
Development of telecommunications services in Nepal and introduction to Nepal Telecom.
Latest technologies, tools, inventions, and terminologies related to telecommunications and information technology (IT).
Basic scientific measurements and units (CGS, MKS, FPS, SI System).
General information about ITU and other telecommunications service providers in Nepal.
Section (B): Intellectual Test (40%)
This section is comprised of 20 multiple-choice questions, each worth 2 marks for a total of 40 marks.
Verbal Logical/Reasoning Test
Vocabulary, sequence, similarity, classification, coding-decoding, direction and distance, logical reasoning, series order, induction, and deduction.
Quantitative (Numerical or Mathematical) Logical Test
Sequence, similarity, classification, coding, missing numbers (letters/signs), common factors, matrices, data interpretation, and arithmetic reasoning.
Non-verbal Logical Test
Sequence, similarity, uniformity, classification, visual analysis, Venn diagrams, matrices, construction of triangles and squares, pattern recognition, and analysis of diagrams or figures.
Second Paper: Service-Related
Section (A): Office Management and Financial Accounting (40%)
This section consists of topics related to office management and financial systems, covering the following:
Office and Office Management
Introduction to the office, its importance, functions, and types.
Roles and qualities of office assistants.
Concept and importance of office management.
Introduction, types, and usage of office resources and materials.
Office Procedures
Registration and handling of files and correspondence.
Writing comments and things to consider when preparing them.
Introduction to report writing, its types, and things to remember while preparing reports.
Record Management
Introduction to record keeping, its purpose, and necessity.
Filing systems: Introduction, need, methods, and procedures.
Indexing: Introduction, importance, and types.
Computer Systems in Office Management
Necessity and importance of computer systems in office management.
Communication in Office Management
Importance, types, and mediums of communication within an office.
Public relations management in the office.
Meeting management and minutes writing.
Customer Complaints Management
Methods for handling customer grievances.
Inventory Management
Introduction to inventory management, its importance, and materials management.
Financial Systems and Budgeting
General information about financial operations and budgeting.
Introduction to accounting systems and auditing, their purposes, and features.
Types of accounts and the rules of debit and credit.
Financial Documentation
Information about cash vouchers, bank cash books, and budget accounts.
Section (B): Institutional Knowledge (40%)
This section covers general knowledge of Nepal Telecom and related institutional topics:
Telecommunications Development in Nepal
Overview of the development of telecommunications services in Nepal.
Introduction to Nepal Telecom, its objectives, and scope of work.
Nepal Telecommunications Company Ltd.
Knowledge of the articles of association and regulations of Nepal Telecommunications Company Ltd.
Employee regulations for Nepal Telecommunications Company Ltd., including leave (Chapter 7), conduct and discipline (Chapter 9), and departmental actions.
Company Act 2006
Understanding of Chapter 2 (Establishment of Companies), Chapter 3 (Memorandum and Articles of Association), Chapter 5 (Company Meetings) under the Company Act 2006.
Telecommunications Act 1996
Overview of sections 7 and 8 of the Telecommunications Act 1996.
Other Telecommunications Service Providers in Nepal
General information about other telecommunications service providers in Nepal.
Public Administration
This section deals with the introduction and key concepts of public administration and governance:
Introduction to Public Administration, Objectives, and Scope
Understanding the purpose and scope of public administration.
Introduction to Organizations and their Foundational Bases
Overview of organizational structures and the foundational principles behind their formation.
Public Charter: Concept, Objectives, and Importance
Understanding the concept of public charters, their objectives, and their significance in public administration.
Public Service Delivery: Meaning, Importance, and Methods
The meaning of service delivery, its importance, and the various bodies and methods involved in delivering public services.
Rights, Duties, and Conduct of Service Providers and Citizens
Exploring the rights, duties, and conduct expected from both service providers and the citizens they serve.
Good Governance (Management and Operation) Act, 2008
Overview of sections 2, 4, and 5 of the Good Governance Act of 2008.
Corruption Prevention Act, 2002: Offenses and Penalties
Insights into the provisions of the Corruption Prevention Act, 2002, specifically focusing on offenses and penalties.
Right to Information Act, 2008: Sections 2, 4, and 5
Understanding the Right to Information Act and its provisions related to public access to information.
Market Management
This section covers the concepts of market structures and marketing processes:
Introduction to Market and Marketing
Understanding the basics of market dynamics and the marketing process.
Essential Features of a Market
The key elements necessary for a market to function effectively.
Classification of Markets
Different types of markets and their classifications.
Customer Service: Objectives and Importance
The objectives and significance of customer service in market management.
Public Relations Skills: Objectives and Importance
The role of public relations in managing customer relationships and its importance in marketing.
Market Analysis: Methods, Process, Importance, and Objectives
Understanding the methods and processes involved in market analysis, and its significance.
Market Research: Field and Process
Overview of the field and processes involved in market research.
Applied Mathematics:
This section covers various applied mathematical concepts:
Unitary Method
Understanding the unitary method for solving problems related to ratios and proportions.
Fractions and Percentages
Working with fractions and percentages in practical situations.
Profit and Loss
Understanding the concepts of profit and loss and their calculations.
Simple and Compound Interest
Exploring the principles of simple and compound interest.
Ratio and Proportion
Calculating and solving problems related to ratios and proportions.
Average, Mean, and Median
Understanding and calculating averages, means, and medians in data analysis.
Conclusion:
The first paper focuses on general knowledge, intellectual reasoning, and basic institutional understanding, including geography, history, political divisions, and telecommunications.
The second paper delves into office management, financial systems, public administration, and market management, providing a thorough foundation for candidates to navigate administrative processes, governance, and business operations. Both papers aim to assess the candidate's ability to apply theoretical knowledge to real-world administrative and organizational challenges, ensuring they are well-prepared for the role at Nepal Telecom.
Nepal Telecom 3rd Syllabus
Nepal Telecom 5th level Syllabus
Nepal Telecom Assistant Level 4 Exam Syllabus and Examination Scheme
The Nepal Telecom Assistant Level 4 (Administrative Service, Administrative Group) open competitive exam consists of two stages: the written examination and the interview.
First Stage: Written Examination
The written examination is worth a total of 200 marks and is divided into two papers:
Paper 1: General Knowledge and Intellectual Test
Marks: 100
Passing Marks: 40
Question Type: Multiple Choice Questions (MCQs)
Number of Questions: 50
Duration: 45 minutes
Paper 2: Service-Related Subject
Marks: 100
Passing Marks: 40
Question Type: Short Answer and Long Answer
Questions: 12 questions (5 marks each) and 4 questions (10 marks each)
Duration: 2 hours 30 minutes
Second Stage: Interview
The second stage consists of an interview, which is worth 30 marks. The interview is conducted in an oral format, and no specific passing marks are mentioned.
Examination Guidelines and Important Points
Languages: The written examination can be conducted in Nepali, English, or both.
Negative Marking: For incorrect answers in the MCQ section, 20% of the marks for each incorrect answer will be deducted.
Answer Format: Answers to MCQs should be written in capital letters (A, B, C, D). Using lowercase letters or any other symbols will lead to disqualification.
Calculator: No calculators are allowed during the exam.
Electronic Devices: Mobile phones and other electronic devices are not allowed in the exam hall.
Multiple Answer Sheets: For subject-specific papers, each section will have a separate answer sheet. Candidates must write answers for each section on the corresponding answer sheet.
Legal and Policy Updates: Any laws, acts, rules, or policies referred to in the syllabus must be updated within three months prior to the exam date.
Eligibility for Interview
Only candidates who pass the written examination will be eligible to participate in the interview stage.
First Paper: General Knowledge and Intellectual Test
Section (A): General Knowledge (60%)
This section is comprised of 30 multiple-choice questions, each worth 2 marks for a total of 60 marks.
World Geography (50 Marks)
Continents, oceans, poles, latitude, longitude, time, distance, mountain ranges, earthquakes, volcanoes, rivers, glaciers, lakes, climate.
Geography of Nepal: Landforms, types, characteristics, climate, weather, and human life.
Nepal's natural resources and sources of wealth.
History of Nepal: Important historical events in Nepal.
Traditions, social values, beliefs, arts, culture, customs, religion, ethnicities, languages, population of Nepal.
Political divisions of Nepal: Federal provinces and local levels.
Nepal's Constitution (Part 1 and 3).
Sustainable development, environment, biodiversity, climate change, pollution, population, urbanization, housing, health, diseases, food, and nutrition.
Major scientific discoveries affecting human life.
United Nations and regional organizations (SAARC, ASEAN, European Union).
National and international current events of significance.
Institutional Knowledge (10 Marks)
Development of telecommunications services in Nepal and introduction to Nepal Telecom.
Latest technologies, tools, inventions, and terminologies related to telecommunications and information technology (IT).
Basic scientific measurements and units (CGS, MKS, FPS, SI System).
General information about ITU and other telecommunications service providers in Nepal.
Section (B): Intellectual Test (40%)
This section is comprised of 20 multiple-choice questions, each worth 2 marks for a total of 40 marks.
Verbal Logical/Reasoning Test
Vocabulary, sequence, similarity, classification, coding-decoding, direction and distance, logical reasoning, series order, induction, and deduction.
Quantitative (Numerical or Mathematical) Logical Test
Sequence, similarity, classification, coding, missing numbers (letters/signs), common factors, matrices, data interpretation, and arithmetic reasoning.
Non-verbal Logical Test
Sequence, similarity, uniformity, classification, visual analysis, Venn diagrams, matrices, construction of triangles and squares, pattern recognition, and analysis of diagrams or figures.
Second Paper: Service-Related
Section (A): Office Management and Financial Accounting (40%)
This section consists of topics related to office management and financial systems, covering the following:
Office and Office Management
Introduction to the office, its importance, functions, and types.
Roles and qualities of office assistants.
Concept and importance of office management.
Introduction, types, and usage of office resources and materials.
Office Procedures
Registration and handling of files and correspondence.
Writing comments and things to consider when preparing them.
Introduction to report writing, its types, and things to remember while preparing reports.
Record Management
Introduction to record keeping, its purpose, and necessity.
Filing systems: Introduction, need, methods, and procedures.
Indexing: Introduction, importance, and types.
Computer Systems in Office Management
Necessity and importance of computer systems in office management.
Communication in Office Management
Importance, types, and mediums of communication within an office.
Public relations management in the office.
Meeting management and minutes writing.
Customer Complaints Management
Methods for handling customer grievances.
Inventory Management
Introduction to inventory management, its importance, and materials management.
Financial Systems and Budgeting
General information about financial operations and budgeting.
Introduction to accounting systems and auditing, their purposes, and features.
Types of accounts and the rules of debit and credit.
Financial Documentation
Information about cash vouchers, bank cash books, and budget accounts.
Section (B): Institutional Knowledge (40%)
This section covers general knowledge of Nepal Telecom and related institutional topics:
Telecommunications Development in Nepal
Overview of the development of telecommunications services in Nepal.
Introduction to Nepal Telecom, its objectives, and scope of work.
Nepal Telecommunications Company Ltd.
Knowledge of the articles of association and regulations of Nepal Telecommunications Company Ltd.
Employee regulations for Nepal Telecommunications Company Ltd., including leave (Chapter 7), conduct and discipline (Chapter 9), and departmental actions.
Company Act 2006
Understanding of Chapter 2 (Establishment of Companies), Chapter 3 (Memorandum and Articles of Association), Chapter 5 (Company Meetings) under the Company Act 2006.
Telecommunications Act 1996
Overview of sections 7 and 8 of the Telecommunications Act 1996.
Other Telecommunications Service Providers in Nepal
General information about other telecommunications service providers in Nepal.
Public Administration
This section deals with the introduction and key concepts of public administration and governance:
Introduction to Public Administration, Objectives, and Scope
Understanding the purpose and scope of public administration.
Introduction to Organizations and their Foundational Bases
Overview of organizational structures and the foundational principles behind their formation.
Public Charter: Concept, Objectives, and Importance
Understanding the concept of public charters, their objectives, and their significance in public administration.
Public Service Delivery: Meaning, Importance, and Methods
The meaning of service delivery, its importance, and the various bodies and methods involved in delivering public services.
Rights, Duties, and Conduct of Service Providers and Citizens
Exploring the rights, duties, and conduct expected from both service providers and the citizens they serve.
Good Governance (Management and Operation) Act, 2008
Overview of sections 2, 4, and 5 of the Good Governance Act of 2008.
Corruption Prevention Act, 2002: Offenses and Penalties
Insights into the provisions of the Corruption Prevention Act, 2002, specifically focusing on offenses and penalties.
Right to Information Act, 2008: Sections 2, 4, and 5
Understanding the Right to Information Act and its provisions related to public access to information.
Market Management
This section covers the concepts of market structures and marketing processes:
Introduction to Market and Marketing
Understanding the basics of market dynamics and the marketing process.
Essential Features of a Market
The key elements necessary for a market to function effectively.
Classification of Markets
Different types of markets and their classifications.
Customer Service: Objectives and Importance
The objectives and significance of customer service in market management.
Public Relations Skills: Objectives and Importance
The role of public relations in managing customer relationships and its importance in marketing.
Market Analysis: Methods, Process, Importance, and Objectives
Understanding the methods and processes involved in market analysis, and its significance.
Market Research: Field and Process
Overview of the field and processes involved in market research.
Applied Mathematics:
This section covers various applied mathematical concepts:
Unitary Method
Understanding the unitary method for solving problems related to ratios and proportions.
Fractions and Percentages
Working with fractions and percentages in practical situations.
Profit and Loss
Understanding the concepts of profit and loss and their calculations.
Simple and Compound Interest
Exploring the principles of simple and compound interest.
Ratio and Proportion
Calculating and solving problems related to ratios and proportions.
Average, Mean, and Median
Understanding and calculating averages, means, and medians in data analysis.
Conclusion:
Both papers provide a comprehensive overview of essential knowledge for candidates applying for the Assistant Level (Administration Service) exam at Nepal Telecom.
The first paper focuses on general knowledge, intellectual reasoning, and basic institutional understanding, including geography, history, political divisions, and telecommunications.
The second paper delves into office management, financial systems, public administration, and market management, providing a thorough foundation for candidates to navigate administrative processes, governance, and business operations. Both papers aim to assess the candidate's ability to apply theoretical knowledge to real-world administrative and organizational challenges, ensuring they are well-prepared for the role at Nepal Telecom.